FAQ

1. How do I pay?

PayPal for now. Debit card can be paid through PayPal without registering a PayPal account.

2. About  the shoes size?

We encourage every Tonalshoes customer to use the Tonalshoes size chart to select the correct size before placing an order. But for some shoes (very small part of our selling shoes) which are not designed and produced with Tonalshoes’s size system, we place the size chart on each product page.

3. Tell me how to choose a pair of fit high heel shoes?

For some people whose feet are wide, it is a better choice to choose a larger size and avoid thin heel shoes. Wedges, flats and chunky heel are also are also popular and maybe good alternates.

4. How do I know my shoes size?

If you are not sure of your shoes size, you can measure your feet with help of a ruler . Here is Tonalshoes’s tutorial to get feet size. In order to provide a better shopping experience, contact us  with no hesitation if you have any size problem.

5. How do I know my shoes size?

If your shoes style is in stock, we will give a exchange; If not, we may provide some similar styles for you to choose from. Of course, you can also directly cancel the order and we will give a refund.

6. Can you keep the information I provide on your site safe?

Yes. Tonalshoes is a formally registered business and we promise to keep all customers’ privacy safe, including phone numbers, emails, shopping records etc. We will not give any customer’s private information to any third-party person/organization. For more details about privacy policy, welcome to our privacy page.

7. Can you keep the information I provide on your site safe?

The tracking information usually updates after 1-3 business days. If you want to know the shipping tracking detail, contact us and ask for a shipping tracking code and you’ll see the tracking information on the website of the shipping company.

8. If I purchase a standard product and return it, how long will it take to receive my refund?、

Please check “Refund and Returns Policy“.

9. How do I track my order?

Once your order is processed, we’ll send a confirmation email with a tracking number. You can use this tracking number on our Order Tracking Page to stay updated on your delivery’s progress.

10. How can I contact Tonalshoes customer support?

If you have any questions or need assistance, please reach out to us at hello@Tonalshoes.com. We aim to respond within 24 hours on business days.